During last week's software forest fire, there was simply nowhere to hide. That's true even for arguably the best software companies, which supposedly boast some of the strongest moats among peers, ...

ServiceNow is handling 90% of its own employee IT requests autonomously, resolving cases 99% faster than human agents. On Thursday it announced the product technology it wants to use to do the same ...

ServiceNow has released a new AI tool to help human workers, and is readying their replacement, the Autonomous Workforce, for later this year. ServiceNow plans to unleash the first member of its ...

ServiceNow has agreed to acquire Pyramid Analytics, the developer of a data preparation and analytics platform, to boost its existing business intelligence (BI) and self-service analytics capabilities ...

In the aftermath of the AI-fueled software plunge, JPMorgan makes the case for investors to buy the dip. Analysts named several top stock picks that are positioned for dip buyers after the sell-off.

Researchers discover exploitable agentic AI technologies from ServiceNow and Microsoft. Securing agentic AI is already proving to be extremely challenging. Cybersecurity pros should adopt a "least ...

The Trump administration announced that the company, a pharmacy benefit manager, had agreed to make significant changes to its practices. By Rebecca Robbins and Reed Abelson The reporters have ...

ServiceNow shares sank despite strong results and guidance. Investors continue to fret over the impact AI will have on SaaS businesses. The stock now trades at an attractive price. ServiceNow is ...

ServiceNow reported quarterly earnings that beat expectations. The results weren't enough to quell concerns about slowing growth amid the company's acquisition spree. For the fourth quarter, ...

ServiceNow announced a deal with major AI player Anthropic just a week after it announced a partnership with OpenAI. Enterprise workflow software company ServiceNow has entered into a multi-year deal ...

ServiceNow signed a three-year deal with OpenAI to use its intelligence models to offer AI agents to customers. ServiceNow will add OpenAI's GPT-5.2 into its enterprise platform. ServiceNow is in the ...