We came across a bearish thesis on NICE Ltd. on Valueinvestorsclub.com by dafreddy. In this article, we will summarize the ...

Based on a survey of 200 senior leaders at large enterprises from across the region, The Middle East Digital Shift: From ...

Clientshare celebrates a standout 2025, scaling worldwide, doubling engineering in London and moving to an AI-led CX ...

New approach focuses on fixing the operational and technology failures that cause customer dissatisfaction You don’t ...

While AI was the most talked about subject at the conference, industry experts also discussed store-level tech innovation and ...

Outsourcing is expected to change contact centers in the future as companies look to improve customer experience (CX) by utilizing ...

TTEC’s award-winning entry, Learning Wizards Suite, is a proprietary, AI-enabled learning design ecosystem that significantly reduces development time and improves design quality. Key features include ...

As enterprises move into 2026, customer experience leaders remain focused on cost, while struggling to make sense of ...

Ecommerce outsourcing to the Philippines has evolved from basic customer support into a technology-driven strategic ...

AI won’t fix customer experience if phone systems and CRM platforms don’t share real-time context. Integrating them first ...

ZDNET's key takeaways Copilot.cx is an IoT customer experience SaaS company that just introduced Copilot Star.Star is a ...

Hyperoptic, the UK’s alternative full fibre broadband provider, has appointed Emma Dark as Customer Experience and Service Director and Nemanja Zec as Head of ...