Call centers are increasingly automated, AI-driven, and outsourced—but there are ways to get results.

A woman decided to ditch her "girly" office job and trained to become a drain engineer - now she earns more than double her ...

A GLAM woman ditched her “girly” office job to double her income as a drain engineer – and now loves spending her days ...

Sarah Thompson, from Thurrock, Essex, has seen her income more than double and she's loving her new career after leaving a ...

Kamath admired Sharma’s story, while Sharma was amazed at Kamath’s start, he said, “You started in the call center world?

Police say one detainee was killed and two others were seriously injured before suspect Joshua Jahn took his own life, at am ...

For those unseen voices on the other end of the line when someone calls 911, staying calm in the chaos and guiding people ...

IT’S the final curtain call for a British homeware brand that has been in business for nearly 120 years. As it shuts its last ever UK store and launches a mega “final clearance” ...

Songs of Forgotten Trees, which won the Orizzonti Award at Venice, marks the first such win by an Indian director.

Data center capacity has become a barometer for both the health of the tech market and the risk of an A.I. bubble.

The Canada Revenue Agency said it's hiring more staff at its call centres and expanding its use of artificial intelligence as ...