Outsourcing can be a strategic way for businesses to save time, reduce costs, and gain access to specialist skills. From ...

The core characteristics of AI are scalability, 24/7 operation and data-driven consistency. The goal of an AI investment is ...

Quarterly earnings results are a good time to check in on a company’s progress, especially compared to its peers in the same ...

What is the lesson of Swiss Fortune 500 companies—such as DSM-Firmenich—for the rest of Europe, and the world?

Let’s dig into the relative performance of TaskUs (NASDAQ:TASK) and its peers as we unravel the now-completed Q2 business ...

A leading European customer service outsourcing provider has announced the launch of its advisory board today (2).

P&G to exit direct operations in Pakistan, shifting Gillette to a distributor model as the company faces possible delisting from PSX.

THE BPO Industry Employees Network (Bien)-Cebu has called for the immediate implementation of work-from-home arrangements and the grant of hazard pay to on-site ...

Risk-sharing is not simply an act of generosity; it is a business strategy that can build trust, drive sales and foster ...

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