MIDLAND The latest findings of the 2025 Utility Trusted Brand & Customer Engagement: Residential study, which tracks the ...

You don't want to be that person, the one who is rude to their server. From dining and dashing to leaving a mess, avoid these ...

Today at NRF 2026, Google Cloud unveiled Gemini Enterprise for Customer Experience (CX), an agentic solution designed to bring shopping and customer service together on a single intelligent interface ...

Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the interoperability challenge by functioning as a universal adapter for AI agents.

Your frontline teams are your brand. They influence satisfaction more than any marketing campaign ever will. But they can't ...

Stanbic Bank Ghana has once again been recognised for its strong commitment to customer-centric banking, maintaining its ...

Friction isn’t always a flaw. When effort is intentional and optional, it can turn routine interactions into experiences ...

The 2026 CX roadmap must shift from reactive fixes to proactive, cross-functional planning, measurable customer value, & long ...

Global enterprises adopt AI contact center AI as virtual agents and automation reshape operations and customer experience. BERKELEY, CA, UNITED STATES, January 5, 2026 /EINPresswire.com/ — AI Contact ...

In this article, we’ll examine these four retail engagement shifts and share how leading retailers are adapting their ...

TransLink has unveiled a new customer experience action plan focused on safety, cleanliness, digital tools, and faster, more ...

Consumers’ response to AI and automation is largely positive, but a majority still say humans provide better support, a ...