B&Q has not confirmed any store closures, and has stressed that the changes are about redeploying resources to customer-facing roles. The proposals would see 672 roles axed, mostly deputy managers, ...

Altman has said that he is “confident” that AI will first replace customer service jobs as it changes the job market.

Altman warned that AI will compress centuries of job turnover into just a few years. Tech analysts are split: some see AI as a faster Industrial Revolution, others as a jobs apocalypse. Sam Altman ...

Sam Altman predicts AI will disrupt the job market, starting with customer service positions, accelerating a historical rate of job turnover.

ChatGPT launched only three years ago. Since then, leaders including Marc Benioff and Jensen Huang have been adamant that cheaper alternatives to labor won’t cause mass unemployment. But in reality, ...

Salesforce ‘Needs Less Heads,’ So It Cut 4,000 Jobs, As AI Takes Over Your email has been sent Marc Benioff discusses AI on The Logan Bartlett Show. (Image source: The Logan Bartlett Show YouTube) ...

United States Postal Service (USPS) delivers mail and provides shipping services throughout the U.S. Its services include first-class mail, priority mail and package delivery. Started in 1775, USPS ...

They were civil rights lawyers, Social Security employees and labor experts. And now they’re all in completely different jobs. To fill vacancies left behind by waves of firing and resignations in the ...

A new report also suggests that half of the companies planning drastic cuts and replacing workers with AI will drop their ...

Call centers are increasingly automated, AI-driven, and outsourced—but there are ways to get results.

Here are the core strategies I’ve used as a founder and CEO to build and maintain an award-winning service at scale — an ...