Twenty years after publication of the report To Err Is Human, studies demonstrate persisting high levels of patient harm. Most patient safety measurement remains highly retrospective, relying on ...

Loyalty rewards programs can significantly increase customer engagement and retention. However, to make a loyalty program successful, you must promote it aggressively and get your users to adopt it ...

The Harvard Business School (HBS) Cost of Attendance includes both direct and indirect expenses. Direct expenses, tuition and fees, are charged directly to your student bill. Indirect expenses, such ...

Produced by Connecticut Public, 'Where We Live' puts Connecticut in context. Host Catherine Shen brings us fascinating, informed, in-depth conversations and stories beyond news headlines. We start ...