Rogers is replacing hundreds of its Canadian customer service agents with AI chatbots, leading to mass layoffs and growing backlash from former employees who say they were used to train the very tech ...

Businesses sometimes need to retrench employees. But that doesn’t mean those cuts need to be sloppy or cruel, says Beth Kowitt for Bloomberg Opinion.

Several IT companies are announcing a reduction in force, and Microsoft is no exception to the trend. So far this year, Microsoft has reportedly laid off more than 15,000 employees. Now, the tech ...