Salesforce Agentforce Contact Center unifies CRM, AI and workflows — but is the complexity worth it? A deep dive with analyst ...

All the dashboards in the world can’t fix forgettable marketing. Here’s why relevance, ease and distinction matter more than ...

Reddit is shaping AI answers — and brand perception. Here’s how AEO strategies must evolve to track, influence and compete in community-driven discovery.

In 2026, the CCO owns outcomes, not sentiment—connecting systems, teams and AI to deliver measurable customer performance.

The Digital 2026 Global Overview Report shows customers aren’t following your map anymore — they’re building their own across ...

Twilio Flex is now embeddable. A new SDK, Salesforce Voice GA, and consumption-based pricing target AI-scale contact center deployments.

Intentsify, a global provider of B2B intent data and signal-based go-to-market solutions, today announced strong 2026 momentum — fueled by growing market demand for data spanning use cases from ...

The concept of "emotional metadata" is one of the most interesting (and I believe) underleveraged ideas in martech right now.

Batch processing — updating data at set intervals rather than in real time — is a primary driver of service debt. According ...

New partnership delivers rapid deployment of Google Cloud CCaaS and Gemini Enterprise for Customer Experience through AVANT's Global Network of Trusted Advisors SAN FRANCISCO, April 13, ...

From explainable AI agents to a proactive copilot and VoC Action Plans, the 26.4 release puts product muscle behind the ...

Great customer experience means nothing if your team is doing the heavy lifting behind broken systems — and eventually, that ...