BT Group Proposes Closure of Three UK Contact Centres as Part of Modernisation Strategy - contact centre recruitment ...

The finalists of the UK National Contact Centre Awards 2026 have been revealed by organisers CCMA (Contact Centre Management ...

The hidden cost of PCI in the contact centre - Matt Taylor, Head of Solution Consulting at IPI explains. contact centre tips ...

What Cognigy Nexus Confirmed About the Agentic AI Opportunity — And Why Expertise Is Everything - contact centre Kevin ...

Noetica have announced that its patented Visual Data Segmentation has been shortlisted for a prestigious National Technology Award (NTA).

Sabio Group Launches Defibrillator Initiative in Memory of Colleague; Championing Heart Health Across the Organisation - ...

With 53% of UK adults exhibiting characteristics of vulnerability, managing customer interactions ethically and efficiently is more important than ever. The Financial Conduct Authority (FCA) mandates ...

Organisations including AQA, British Gas, Jaguar Land Rover, Parkdean Resorts and Leeds Building Society were honoured with Gold awards at last night’s 30th anniversary edition of the UK National ...

Contact centre workers employed by outsourcing firm Concentrix, which provides customer support for Currys, have reacted with shock and anger after being told their jobs may be outsourced overseas to ...

The Revel Collective Boosts Answer Rates up to 97% and Increases Outbound Calls by 50% with Route 101’s Cloud Contact Centre Solution. Route 101, a leading technology systems integrator and cloud ...

We’ve recently launched our “Voice of the Consumer” research at MaxContact, and the results offer clear insights into what UK customers actually want when they interact with contact centres in 2025.

MaxContact’s State of UK Business Process Outsourcing report, based on a survey of 100 BPO industry leaders, paints a surprisingly positive picture. In a tight economy, this is an industry that is ...