Here are the dangers of scammers on Facebook. Learn how a traveler was misled in a fake Norse Atlantic Airways group, costing ...

This is the shocking story of Celebrity Cruises and a denied boarding incident — a mistake a couple says cost them nearly $16 ...

%😀 Michelle Couch-Friedman is an author and consumer advocate. She's the founder of Consumer Rescue, which defends and educates consumers (free of charge).

Michelle Couch-Friedman is the Chief Fiasco Fixer, founder and CEO of Consumer Rescue. She's a dedicated investigative consumer reporter and caring advocate, focusing heavily on travel-related issues, ...

Could an ombudsman columnist who routinely writes about tourist scams become the target of one herself? The answer is, of course, “Yes.” No traveler is immune to the possibility of a brush with a bad ...

Norwegian Cruise Line passengers Shirley Russom and her friend Robert intended to sail to Alaska last May. Unfortunately, the weather had different plans for them. En route to the cruise, severe ...

Loyal Celebrity Cruises passenger Cherie Johnson booked a transatlantic cruise from Europe to South America a year in advance. She and her husband were greatly looking forward to celebrating her 75th ...

This is what happens when troubled travelers get denied boarding their flights and cruises. Each denied boarding fiasco ends with a helpful fix from the Consumer Rescue advocacy team.

On Black Friday, Shane McCormick called Costco Travel to book four cabins on a Royal Caribbean cruise to Alaska. At least that’s what he thought he was doing. In reality, he dialed the wrong number, ...

Heather Steele just landed on the Do Not Rent list of her favorite car rental company — Hertz. She says she’s been a great customer of Hertz for many years, and the banishment has her flabbergasted.