Hackers piggybacked onto a Microsoft customer support portal between Jan. 1 and March 28 to gain access to the emails of noncorporate account holders on webmail services Microsoft manages, including ...

The software giant unveils an online version of the physical support Answer Desk that's been up and running at the various Microsoft Store outlets.

Q: My wife, using a new Dell laptop with Windows 10 on it, was having problems using Outlook, which came with the Microsoft Office 365 2019 version to access her email. The email provider is Cox ...

Vendors have started to take a tiered approach to their support, with Microsoft sending some of its low-paying per-incident customers to offshore help desks.

Microsoft quietly launches Answer Desk, a free and fee remote help desk solution for Microsoft products.

Hackers piggybacked onto a Microsoft customer support portal between Jan. 1 and March 28 to gain access to the emails of noncorporate account holders on webmail services Microsoft manages ...