Discover some of the newest call center IVR features plus how they impact agents, customers, and your average wait time.

2008 China International Call Center and BOP Conference 2008, Shanghai PRC, April 9, 2008— Dialogic Corporation (“Dialogic”), a global provider of world-class products and technologies for media and ...

The integration of IVR into contact centers is helping enterprises achieve greater customer satisfaction, which is crucial in driving the growth of the global contact center market.

Pindrop, the pioneer in voice-fraud prevention and authentication, today launched IVR Anti-Fraud, making Pindrop the first and only company to offer comprehensive call center fraud detection to ...

The addition of the Phoenix Data Center enhances Syntellect's Hosted Services Group capability to provide superior managed IVR and contact center solutions as well as disaster recovery and avoidance ...

Consider this: While most organizations are focused on security and fraud prevention, one old channel is forgotten – the contact center. Fraudsters choose the path of least resistance, and who can ...