Reputation has built a cloud-based Reputation Experience Management platform that helps companies to measure and improve customer sentiment around their brands.

Experience Management, or XM, has grown from a niche idea to the very heartbeat of truly customer-centric organizations.

A good customer experience is the result of good knowledge management. Don't believe me? Here are three arguments why.

The Fortune and S&P 500s will continue to change, but I believe adaptive organizations that have embraced customer experience management have a competitive edge in corporate performance league tables.

Customer experience, on the other hand, goes beyond the scope of customer service and includes brand interactions at any stage of a customer’s journey, starting from the first time you hear about a ...

This increased efficiency also makes the call center space accessible for growing businesses with fewer available agents. Offering A One-Stop Solution for Unified Customer Experience Management ...

A knowledge management system can also improve customer experience in the retail sector by reducing employee training time so that they are up to date with their roles in sales and support.

Foundever™, a global leader in the customer experience (CX) industry, today announced that it has been recognized as a Leader by Everest Group’s Custo ...

Origin Acoustics has announced the promotion of Miranda Grantham to national sales director and the appointment of Geena Sanchez as its new customer experience manager, strengthening its commitment to ...

A new era in customer experience (CX) has arrived: predictive. Going forward, firms will need to embrace this or risk getting left behind. Sensing, analyzing, and acting predictively — to ...

Explore how Asia-Pacific organizations are driving customer-centric strategies with CX management. While embracing digital tools for hyper-personalized experiences, they face challenges in ...