“Listening is a magnetic and strange thing, a creative force. The friends who listen to us are the ones we move toward. When we are listened to, it creates us, makes us unfold and expand.” — Karl A.

Raise your hand if you’ve ever zoned out as your friend gave you the play-by-play of their latest dating endeavor, or while your partner told you about their day. It’s awkward, but understandable.

Listening is an intentional behavior. When you listen actively, you are present and focused on what the other person is saying because you want them to feel heard and valued. When your team feels ...

How to make other people feel heard and understood. When was the last time you practiced your active listening skills? HBR contributing editor Amy Gallo says it is a skill you need to practice. In ...