One big benefit of the move to electronic logging devices (ELDs) is the ease with which fleet managers can now collect data to help improve operations. The data can be overwhelming, however, and we’re ...

Founder and Managing Principal of DBP Institute. I consult companies on how to transform technology and data into a valuable business asset. Delivering successful data analytics solutions that have a ...

Measuring a supplier’s adherence to contractual service levels is at the core of supplier performance management. Yet, while every organization tracks key performance indicators (KPIs) on some level, ...

“KPIs should be strategic, usually few in number and typically derived from strategy maps and balanced scorecards,” explains Cokins, manager of performance-management solutions within the Worldwide ...

FedEx Freight details June 1 spin-off, sets stage for independent growth Leadership at FedEx Freight, the less-than-truckload subsidiary of Memphis-based global freight transportation and logistics ...

Running a successful business comes with many challenges. Fortunately, there are ways to track your performance and identify potential issues before they cause damage. One of the most valuable tools ...

Value stream management involves people in the organization to examine workflows and other processes to ensure they are deriving the maximum value from their efforts while eliminating waste — of ...

Performance management and reporting in chemical processing plants is essential to upper management in order to align employees, resources and systems to meet strategic objectives. However, the ...

Business process management techniques can feel like an alphabet soup of arbitrary acronyms, but don't let it intimidate you. Each process is easy to understand on its own. In the case of SLA (service ...

As supply chains become more decentralized and fragmented, resilience increasingly depends not on the number of suppliers in the network, but on “nexus… Nexus suppliers: Hidden anchors of resilience ...

Customer experience continues to be a key contributor to business success and growth. Study after study shows that a good CX not only helps foster loyalty, but also contributes to a higher revenue — ...