Texas A&M Digital Transformation Lab uses AI, biometrics and virtual simulations to advance hospitality research.

For years, conversations about restaurant automation focused primarily on labor savings and operational efficiency. While ...

Running a restaurant, hotel, bar, or multi-location hospitality brand is not like running a conventional business.

The hospitality industry encompasses a wide range of professions, including those related to food service and lodging. Small businesses with a focus in hospitality services need to understand the ...

Two years ago I happened upon a small, yet beautiful, act of hospitality and customer service while I was researching my new book, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share ...

In the hospitality and catering industry, customer service training is arguably the most vital category of instruction that management and employees ever receive. Businesses in this field include ...

Service meets customer needs, but hospitality makes people feel valued — and that’s what drives loyalty and referrals. Small, human gestures turn ordinary transactions into memorable experiences and ...