Difficult people are (unfortunately) everywhere. That coworker who always has to be right, the family member who pushes your buttons, or the customer who seems impossible to please. We've all been ...

The walk-in medical clinic was about to close for the day when Susan Biali got a call from one of her longtime patients. Could the doctor please hang in a bit longer? The caller was feeling very ill ...

“To subdue the enemy without fighting is the highest skill.” — Gichin Funakoshi, father of modern Karate “The Chinese call it Chi; the Japanese, Ki; the Indians Prana – it is the life force, and it is ...

When handling difficult people at work, it’s essential to first spot and understand their type. This allows you to actively deal with a tricky situation at work in a much more focused, supportive, and ...

We have all met people who are so prickly and difficult that no one wants to handle them. But it has taken these contentious times to make this a common occurrence. Divisiveness makes normal ...

On a recent Thursday evening, I tried out a new San Francisco restaurant serving California cuisine. A diner at a nearby table was not happy. I overheard him complaining all night -- the lights were ...