Thousands of customers have called the Baltimore Gas and Electric Company’s customer call center in the past year; many were met with hourslong wait times and unfulfilled promises from BGE to call ...

My internet bill crept up by about $15 a month over the summer. I know I can likely lower it by comparing rates to a competitor company, but I've been pushing off that phone call because I'm exhausted ...

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...