Add Yahoo as a preferred source to see more of our stories on Google. Gregory Mason and the unicorn cake that caused so much controversy. (Courtesy Greg Mason) A Southern baker’s not-so-sweet ...

Japanese telecommunications giant SoftBank recently announced that it has been developing “emotion-canceling” technology powered by AI that will alter the voices of angry customers to sound calmer ...

In the video taken by a bystander, the customer appeared to be upset that her online order was canceled. A bystander video shows an angry customer throwing hot coffee at a McDonald’s worker in ...

An employee is pushed by angry customers who think shouting will get them what they want. Instead of backing down, the worker ...

Close-up of a Costco Wholesale shopping cart inside a warehouse aisle. - Erman Gunes/Shutterstock Sometimes, change can be a good thing, but customers have ended up downright angry with quite a few ...

Add Yahoo as a preferred source to see more of our stories on Google. Disturbing video circulated online and was later posted by the Buena Vista Police Department, shows an angry customer tossing a ...

SANDY, Utah (KSTU) - Authorities in Utah arrested a man accused of purposefully crashing his recently purchased car into the dealership. He was reportedly angry the car needed work and wanted his ...

Dealing with angry customers — whether face-to-face at a resort or through heated emails and social media posts — can be one of the most intimidating parts of hospitality and customer service. Yet, it ...

Customers are blistering Southwest Airlines over its decision to eliminate a beloved free checked bags policy, but the airline is pushing back. “You guys are killing all loyalty to Southwest by ...

The goal of the customer service is to ensure customer satisfaction and to enhance customer loyalty. But despite the billions of dollars companies spend on customer service programs, our interactions ...

A disagreement at a Utah car dealership escalated on Monday, when a customer crashed the vehicle he purchased there into the building. The incident, captured on video, occurred Monday at the Tim Dahle ...